Policies
This is the Privacy Policy for Mumford & Wood. This Policy explains how and why we collect and use personal information, and what we do to ensure it is kept private and secure.
This Policy sets out the following:
1. About Mumford & Wood
2. What information we collect
3. Customers
4.我们的网站和饼干
5. Communications
6. Keeping your information safe 7. Storage
8.国际转移
9.您的权利
10. Updates to this Policy
1.关于Mumfovwin正规吗rd＆Wood（以及如何与我们联系）
For the purposes of data protection law we will be a controller of your personal information (this means we make decisions about how and why your information is used, and have a duty to ensure your rights are protected).
If you have any questions about our Privacy Policy, please contact us at Mumford & Wood, Tower Business Park, Kelvedon Road,Tiptree, Essex CO5 0LX; email sales@mumfordwood.com or telephone 01621 818155.
2. What information we collect
In order to operate our business and provide our services, we need to use personal information about actual and prospective customers. Without this information we would not be able to enter into a contract with you or provide our products or services.
The information we collect will include personal information such as your name and contact details provided when communicating with us or signing up to a mailing list. If you place an order, we will also process financial information to take payment for that order.
How we use your information
We will only use your information with your consent, or because we need to in order to:
• enter into, or perform, a contract with you
•遵守法律义务
• for our own (or a third party’s) lawful interests, provided your rights do not override these
• to protect your vital interests
In any event, your information will only be used for the purpose(s) we collected it for (or else for a closely related purpose, such as record keeping).
Sharing information
We will never sell or trade your personal information. We do share information with our supply chain partners, and this may include personal information in some cases, but these suppliers will only be allowed to use the information for a specific purpose and there will be a written agreement which makes sure your information is protected.
敏感的信息
我们通常不会收集或处理有关客户的敏感个人信息（例如有关某人的健康或信念的信息）。在不太可能的情况下，我们会这样做（例如，如果发生事故涉及我们的一种产品），我们将确保该信息保持私密和安全。
3. Customers
We collect information about individual customers in order to fulfil orders. This information will include:
• basic personal information and contact details
• information about the products they have ordered, their preferences and limited information about their homes
• financial data (such as bank account details) which we require to process payments.
4.我们的网站和饼干
我们不收集或处理个人信息about visitors to our website unless they choose to provide information (such as when signing up to a mailing list).
我们可能会收集有关我们网站访问者的非个人信息，因为这有助于我们优化和改进网站。此信息可能包括您的Internet协议地址，用于连接到我们网站的浏览器，设备（例如其操作系统）和连接类型（例如，使用的Internet服务提供商）。但是，这些信息都不会直接识别您。
Cookies
我们的网站可能会使用“ cookie”来增强您的体验并启用某些功能（例如放置订单和预订）。网络浏览器将cookie放在硬盘驱动器上，以保存记录目的，有时是跟踪信息（例如重复访问）。您可以选择设置网络浏览器以拒绝cookie，或者在发送cookie时提醒您。但是，如果您拒绝允许Cookie，这可能会干扰您使用该网站的能力。
Hyperlinks to other sites
Our website may contain hyperlinks to third-party websites. We are not responsible for the content or functionality of any of those external websites. If an external website requests personal information from you (e.g. in connection with an order for goods or services), the information you provide will not be covered by this Policy. We suggest you read the privacy policy of any website before providing any personal information.
5. Communications
We may contact you by email, telephone or post with information about products or services that might interest you (see ‘Marketing’ below), updates or information, or to notify you of changes to our terms of business or this Policy.
营销
If you are an existing customer, we will send you marketing communications about similar products or services that may be of interest, unless you have asked us not to or decide to unsubscribe.
Email marketing
如果该个人是现有客户，或者他或她已要求接收营销或询问特定服务，我们将仅通过电子邮件营销传播亲自与个人联系。如果您想选择进行营销，则可以在我们的网站上这样做。
Our marketing emails will always tell recipients why they are receiving that email and give them the option to unsubscribe.
Mailings and leaflets
If you have not dealt with us before, but receive a leaflet through your door advertising our products, this will be because we have been leaflet dropping in your area. We don’t use any of your personal data in these situations, instead we arrange for leaflets to be dropped in all houses in a particular area (e.g. all postcodes with the CO5 prefix).
If you receive specific mailings (addressed to you) and you wish to stop these, please contact us (see ‘Changing your preferences or unsubscribing’ below, or register with the Mail Preference Service https://www.mpsonline.org.uk/).
电话谈话ns
我们可能会记录电话对话，视频通话或任何其他电子通信，并保留它们的副本，以及我们与您进行的任何笔录以及任何书面或电子通信。这些将用于管理您的帐户，培训，证明符合监管要求，发生争议或法院证据的证据。如果您想停止接收我们的电话，可以使用下面设置的详细信息退订，也可以在电话偏好服务（http://www.tpsonline.org.uk.uk/tps/index.html）上注册。
Changing your preferences or unsubscribing
You can change how you hear from us or unsubscribe from marketing at any time. You can do this by clicking the “unsubscribe” link on any of our emails, or by writing to Mumford & Wood, Tower Business Park, Kelvedon Road,Tiptree, Essex CO5 0LX; emailing sales@mumfordwood.com or telephoning 01621 818155 with details of your request. You can also contact us using these details if you wish to complain about a marketing communication you have received in error.
6. Keeping your information safe
We employ a variety of physical and technical measures to keep your personal data safe and to prevent unauthorised access to, or use or disclosure of it. Electronic data and databases are stored on secure computer systems and we control who has access to them (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.
We cannot absolutely guarantee the security of the internet or external networks or your own device, accordingly any online communications (e.g. information provided by email or through our website) are at your own risk.
7. Storage
我们仅存储个人信息，只要为目的而需要它，我们就将其收集到（或出于相关兼容目的，例如保留交易记录）。我们定期查看我们拥有的数据，并删除不再需要的数据。在某些情况下，您有权要求删除数据（被遗忘的权利），请参阅第10段。
If you believe that any information we are holding on you is incorrect or incomplete, please contact using the details set out in paragraph 1.
Warranty information
We offer long product warranties (for details of our warranty, together with its limits and exclusions, please see our Terms and Conditions) which can be up to 30 years from installation. In order to provide you with the benefit of these warranties we will need to store information about your order and contract with us (which will include information which identifies you) for the duration of the warranty period. We can only remove this information if you agree to waive your warranty rights under the contract.
8.国际转移
Except as set out below, we normally only store personal information within the European Economic Area (EEA). If one of our subcontractors (such as a payment processor) needs to transfer it outside of the EEA then we will take steps to make sure adequate levels of privacy protection, in line with UK data protection law, are in place. These safeguards will usually be contractual and/or the result of a European Union decision which allows the transfer (for example, a US organisation which is certified under the EU-US Privacy Shield framework).
We use Adobe Business Catalyst, an email services platform based in the USA, to manage and send email communications. If you receive emails powered by Adobe, this may mean your information has been transferred to the USA. However, the Adobe group is certified under the EU-US Privacy Shield Scheme, meaning it has taken steps to ensure your information is adequately protected. If you would like to learn more about the Privacy Shield scheme and Adobe please visit https://www.privacyshield.gov/participant?id=a2zt0000000TNo9AAG&status=Active.
9.您的权利
We want you to remain in control of your personal information. Part of this is making sure you understand your legal rights, which are as follows:
(a) where data is processed on the basis of consent, the right to withdraw that consent
(b) the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal data
(c) from 25 May 2018, the right to have certain information provided to you in a portable electronic format (where technically feasible)
（d）有权纠正数据的权利
(e) the right to object to your data being used for marketing or profiling, or on the basis of our or a third party’s legitimate interests
（f）限制如何使用个人信息的权利
(g) the right to be forgotten, which allows you to have your data erased in certain circumstances (though this is not an absolute right and may not apply if we need to continue using the information for a lawful reason)
If you would like further information on your rights or wish to exercise them, please contact us by writing to Mumford & Wood, Tower Business Park, Kelvedon Road,Tiptree, Essex CO5 0LX; emailing sales@mumfordwood.com or telephoning 01621 818155.. Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so (for example, because the information no longer exists or there is an exception which applies to your request).
If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner's Office, which oversees data protection compliance in the UK. Details of how to do this can be found at www.ico.org.uk.
10. Updates to this Policy
We may update this Policy at any time. When we do, we will post a notification on the main page of our website, revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
This policy was last updated on 25th April 2018
